Payment methods and reminders

Set how customers pay you

1. Settings > Rentals and payments > How customers pay you.
2. Switch on the ways you take money. Customers only see those.
3. Fill in the details:
   • Cash: always on.
   • PromptPay (QR): your PromptPay number (phone or ID card number), then Add my QR picture with a screenshot from your banking app ("Receive money" or "My QR").
   • Thai bank transfer: Bank, Account number, Account name.
   • Wise: your Wise link or email, for customers without a Thai bank.
   • Revolut: your Revolut.me link.
   • Cards are coming soon.
4. Pick your Usual way of paying and tap Save.

See what's due

Each booking has its list of payments (for a monthly rental, one per month). Each shows Overdue, Due today, Not due yet or Paid, grouped as "Overdue", "Due now" and "Upcoming". The booking also shows the next payment and its date.

Automatic reminders

1. Settings > Messaging > Messages to customers.
2. Switch on Send automatic reminders.
3. Keep Rent due tomorrow and Rent 3 days late ticked (all boxes start ticked).

Each is sent once, the day before it's due or exactly 3 days after, while the rental is running and no slip has come in. It has the amount, vehicle and due date, and tells the customer they can pay and send the slip from their booking page.

They go to the customer's LINE or Telegram chat, or by email. LINE and Telegram only allow it once the customer has messaged you, so their booking page invites them to start a chat. With no chat connected, customers with an email get it by email; the rest wait in your Inbox for you to pass on. See Automatic customer messages.

Send one yourself

When a payment is due today or overdue on a booking with a customer, tap Send a reminder on the booking page. It asks for what's due now, not the whole rental.

RoveHQ uses the customer's chat first. If that's not possible but they have a WhatsApp number, WhatsApp opens with the message ready to send. If there's no way to reach them, it tells you so.