Customers keep messaging your LINE Official Account or Telegram bot as usual. You read and reply in RoveHQ, with their bookings next to the chat.
Connect LINE
You need a LINE Official Account. Only the owner can connect it.
- Go to Settings > Messaging and tap Connect LINE Official Account.
- Sign in at developers.line.biz and open the Messaging API channel for your Official Account (create one if needed).
- Copy the Channel secret (Basic settings tab) and issue and copy the Channel access token (Messaging API tab).
- Paste both into RoveHQ and tap Connect.
- Back in LINE Developers, switch on "Use webhook" and turn off LINE's auto-reply messages.
Connect Telegram
- In Settings > Messaging, tap Connect Telegram bot.
- In Telegram, message @BotFather, send /newbot and answer the two questions.
- Paste the token it gives you as the Bot token and tap Connect.
- Share your bot's link (t.me/yourbot) with customers.
WhatsApp, Messenger and Instagram can't be connected yet.
Reply to chats
Open Inbox, tap a chat, type and tap Send. Their latest bookings show above the messages. Suggest a reply drafts an answer from your vehicles, rates and their bookings. Check it before sending.
If a chat says Not linked to a customer yet, pick them from Link to a customer…. Then automatic messages about their bookings go to this chat.
Done with a chat? Tap Mark done. It moves to Done, and Reopen brings it back.
Messages to send
Customers who haven't opened a chat with you can't be messaged automatically. Those messages wait at the top of the Inbox. Tap Open and use the button to send it from your phone (WhatsApp, LINE and so on).
Show customers how to reach you
Settings > Business > How customers reach you. Tap the apps you use (WhatsApp, LINE, Messenger, Instagram, Telegram, WeChat, KakaoTalk, Zalo, Viber) and add your number or name. WhatsApp and LINE are printed on your agreements.
Questions
Can I connect WhatsApp?
Not yet. WhatsApp, Messenger and Instagram need approval from Meta first and are coming next. You can still list your WhatsApp number under How customers reach you.
Can I message a customer who has never written to me?
Not on LINE or Telegram. They only let you message people who messaged you first. The customer's booking page invites them to open a chat with you. Until then, RoveHQ prepares the message for you to send from your phone.
My messages say Not delivered. What do I do?
The connection has usually stopped working. Go to Settings > Messaging and paste a new access token. Your chats stay.