Most changes start from Change terms on the booking.
Extend a rental
- Open the booking, tap Change terms > Extend rental.
- Pick the new return date, or tap +1 day, +3 days, +1 week or +1 month.
- RoveHQ prices the extra days from your rates. Tap Use this, or type the price you agreed. Set when it's due.
- Leave Customer signs the change (recommended) ticked to send them a short form to sign, or untick it to just record it.
- Tap Create link for customer to sign (or save if you unticked it).
No return date in mind? Tap Make it monthly to switch to monthly with no end.
When the customer asks. Customers can ask for more time from their booking page. You'll see it at the top of the booking: tap Approve extension or Decline (you can add a reason). If another booking is in the way, RoveHQ offers to move that booking to a free vehicle, or extend only as far as the vehicle is free. If you set Notice needed to extend automatically in Settings, requests made early enough are approved on their own.
Bring the return date forward
Customer coming back early? Change terms > Bring the return date forward (or Set the return date on an open-ended rental). Pick the date and save. Rent due after that date comes off the schedule and the customer is told.
When the vehicle is back early, RoveHQ works out the unused days. On the Vehicle & deposit tab you'll see what they're worth by the day. Whether you refund it is up to you: tap Refund ... or another amount, or leave it. If the unused days aren't paid yet, choose Take ... off or Keep as booked. Refunds are decided by the owner or a manager.
Change the rate or deposit
Once the customer has signed: Change terms > Change rate or deposit. Enter the new rate and from when, and/or the new deposit. A higher deposit is added as a payment due; a lower one is given back at the end. The customer gets a link and the change applies once they sign.
Change the dates before it starts
If the vehicle hasn't gone out and the customer hasn't signed, Change terms opens Change the dates: the new dates replace the old ones and the rent is worked out again. Once they've signed, you get Change the return date instead, and they sign the change.
Edit a booking
More > Edit booking lets you change the dates, price, deposit, handover place and time, what's included, and the payment list (edit, remove or Add a payment). Tap Save changes. To swap the vehicle, use More > Change vehicle instead.
Cancel a booking
- More > Cancel booking.
- Tick why (customer cancelled before handover, ended early, breakdown, cancelled by us, other).
- Choose how money is handled: full, part or no refund, and whether the deposit is returned or kept. This only updates your records. The money itself moves outside RoveHQ.
- Choose what happens to the vehicle: Available to rent, Send for repair, or Keep current status.
- Check What will happen and tap Confirm cancellation.
The customer's link stops working. Unpaid future payments are cancelled.
For a test or duplicate booking, use Delete booking from the menu in the bookings list instead. Use Cancel booking for real ones.
Questions
I cancelled by mistake. Can I undo it?
Yes. Open the booking and tap Undo cancellation. Refunds you recorded when cancelling are not reversed.
Why can't I edit the price on the edit page?
Once the customer has signed, the terms are fixed. Use Change terms on the booking so they sign the change.