RoveHQ writes the agreement for every booking in English and Thai. You don't write one, you just add your signature and any extra terms.
Add your signature
Customers can't finish a booking until you do this.
If RoveHQ shows Add your signature first when you make a booking, tap Add my signature, then:
- Type Your full name and Your role (e.g. Owner).
- Sign in the box with your finger, or tap Use a photo of my signature (JPG or PNG under 2 MB).
- Tick the box and tap Save my signature.
Or do it in Settings > Business > Your signature: tick the box, then sign with your finger and tap Save my signature, or tap Use a photo of my signature. Fill in Who signs for the business and Their job title under Agreement details first.
Check your business details
Settings > Business > Agreement details: legal name, tax number, who signs and the line at the bottom. Tap Save. Your logo and brand colour go on the agreement too.
Add your own terms
- Settings > Business > Rental agreement > Edit agreement terms.
- Under Your own terms, write each rule as a plain sentence, e.g. "No pets in the vehicle." Tap Add another term for more.
- Tap Save.
They're added at the end of every new agreement and numbered for you.
Fees and limits in the agreement (late fee, fuel charge, cleaning, how far the vehicle can go) come from your travel settings. Tap Change these numbers to edit them. See Booking and price rules.
How the customer signs
On their booking link the customer adds their details and passport and licence photos, taps Save details and go to signing, reads the final agreement, ticks the box and signs with their finger. They must sign with the name on the booking.
To find it later, open the booking and go to the Agreement tab. You can view or download each document there, plus a Signing certificate showing who signed and when. The customer sees it on their own booking page too.
Get a change signed
If you change the rate or deposit (Change terms > Change rate or deposit), extend with Customer signs the change (recommended) ticked, or swap the vehicle after they've signed, the customer gets a short change form to sign. Nothing changes until they sign.
The booking shows Waiting for the customer to sign. Tap Send to customer or Copy link. See what they will see shows you their screen. Made a mistake? Cancel this change.
Questions
If I change my terms, do signed agreements change too?
No. New terms only go into agreements that haven't been signed yet.