Customer already has the vehicle? Use Enter a rental that is already running instead.
Make the booking
- Bookings > New booking. Keep Create booking link selected.
- Choose a vehicle. If it's out, the start date jumps to the day it comes back.
- On Add customer details? tap Skip for now (the customer fills it in) or Add customer now to pick a returning customer or add a new one.
- Set the dates and price (below), tap Continue.
- Choose the handover (below), tap Continue.
- Check the summary and tap Create booking link.
- Tap Send to customer or Copy link. If they're standing next to you, Show a code to scan.
Dates and price
- Set Rental start date and Rental end date, or tick Open-ended (no return date yet) for a monthly rental with no end.
- Daily, Weekly, Monthly or Custom is picked for you from the length. Change it if you want.
- The rate comes from the vehicle's price (plus any high-season price). Type over it if you agreed something else.
- Deposit amount comes from the vehicle, or your usual deposit.
- Under What is included, tick what comes with it (insurance, helmet, child seat). Tick any Paid extras the customer wants.
- More options lets you take several months (or weeks, days) upfront at a lower rate, change the currency, or add Special conditions to the agreement.
You'll see what the customer pays to start, e.g. "฿12,000 to start: first month's rent + deposit". Daily rentals are paid in one go; weekly and monthly start with the first period.
If the dates clash with another booking, RoveHQ tells you who has it.
Handover
- I deliver: add the place and time, or leave them blank for now.
- They collect: leave the address blank to use your shop.
- Decide later: the customer can suggest a place and time on their link.
Starting today?
You'll see Starting today. Either Share booking link with customer, or tap Payment already collected? Record it now, enter the amount, deposit and method, and tap Record walk-in rental. The rental starts straight away.
After you send it
The vehicle is held for the customer. They open the link, add their details and passport and licence photos, choose how to pay, and sign. Once they sign, the booking is confirmed and the payment schedule is set up. You can follow each step on the booking.
The booking page
Tap any booking in Bookings to open it. At the top: Start handover, Start return, Change terms, and More (Edit booking, Change vehicle, Add a cost, Cancel booking). Below are the tabs: Handover & contact, Payments, Vehicle & deposit, Customer, Agreement and Messages.
Questions
Do I need the customer's details first?
No. Tap Skip for now and the customer fills in their own details, ID photos and signature on the link.
How long does the link work?
7 days. Resend booking link on the booking gives it another 7. The vehicle is only held for the time set in Holds and notice (24 hours unless you change it).