Tap Help at the bottom of the menu (on a phone, under More).
Find a guide
How-to guides is at the top of the Help page. Type in Search the guides, or open a section. Guides open in a new tab, so you keep your place.
Stuck on a screen? Tap Help with this page at the bottom of the menu (on a phone, the ? at the top) to open the guide for that screen.
Write to us
- Under What is it about?, pick A question, Something's not working, Bring in my data, Plan and billing or An idea.
- Write your message. If something's broken, say which page and add a screenshot.
- Tap Add files to attach photos, spreadsheets, PDFs or documents (up to 10 at a time).
- Tap Send.
Want us to set up your data? Choose Bring in my data and send your spreadsheets or photos of your notebook. The box under your message says what's included on your plan.
Read replies
Your messages are under Your conversations. Each shows Waiting for us, Replied or Resolved. A dot means a new reply. You also get an alert when we answer.
Open a conversation to Send reply. When it's sorted, tap Mark as resolved. Need it again? Write in it or tap Open again.
Choose how we get back to you
We always reply in Help. To hear from us somewhere else too:
- Under How should we get back to you?, pick WhatsApp, LINE or Email (or Here in RoveHQ only).
- Check your number, LINE ID or email.
- Tap Save.
Only the owner can change this.
Message us directly
Under Rather chat? you can reach us on WhatsApp, LINE or email. Writing in Help keeps your files and answers with your business.